Frequently asked
questions
How may I request a copy of my medical record?
Is there a charge? What form of payment do you accept?
May my spouse request and receive copies of my medical record?
Will you fax copies of my records to my home or office?
Will you mail the copies or will I have to pick them up?
How long do you keep my medical records?
May I
obtain a copy of my X-ray films from you?
When may I expect to receive a copy of my records?
What is your mailing address?
What is your fax number?
Where do you mail copies of requested medical records?
1. How may I
request a copy of my medical record?
We can fax or mail you
an authorization form for you to complete. You can also print one from
this web site under forms.
Back to top
2. Is there
a charge for me to receive my medical records? What form of payment do
you accept?
There is a charge of
$.25 per page for personal use. Prepayment is required for personal
access. An invoice may be mailed prior to the actual records being
mailed to you. There is no charge if sent to physicians or school nurse,
DPSS, attorney, insurance companies. We accept check, money order, and
credit card payment.
Back to top
3. May my
spouse request and receive copies of my medical record?
Only if he/she is the
executor or has power of attorney over your health-care matters.
Otherwise, no they cannot.
Back to top
4. Will you
fax copies to my home or office?
We will fax to your
doctor's office or hospital if it is required for patient care.
Back to top
5. Will you
mail the records or will I have to pick them up?
We will mail the
records, unless other arrangements are made in advance.
Back to top
6. How long
do you keep my medical records?
Medical records will be
maintained for four years for all adult patients and until age 19 for
all minor patients.
Back to top
7. May I
obtain a copy of my X-ray films from you?
No, you will need to
contact the radiology facility where your exam was obtained. We only
have access to the reports.
Back to top
8. When may
I expect to receive a copy of my records?
Records request are
usually honored within fourteen days from receipt of request.
Back to top
9. What is
your mailing address?
Our Mailing address is
9850 Genesee Avenue, Suite 650, La Jolla, CA 92037.
Back to top
10. What is
your fax number?
Our fax number is (858)
792-6127
Back to top
11. Where
do you mail copies of requested medical records?
·
Records for continuing care
may be mailed to a physician at no charge to the patient.
·
Records may be mailed to an
attorney and appropriate charges will be collected from the patient.
·
Records may be mailed to
Social Services/Disability at no charge to the patient.
·
Records may be mailed to
insurance companies; if applicable, the insurance company will be
billed.
·
If records are mailed to
you, advance payment is required.
Back to top
